ERP Customer SurveyIn 2013 and 2006 we conducted a customer survey on behalf of CAmagazine to see how well users like the their systems, as well as their views on the developers and implementation partners. We also asked for feedback about return on investment and future plans. The full articles are available at CAmagazine by hyperlink from the heading.
It’s been seven years since we last asked you to tell us what you really think of your ERP and accounting system. That is far too long, especially given how much technology has changed. So we decided to revive the survey and add some new questions....
To ensure the validity of the results, we accepted only one survey per organization and it had to be filled out by an accountant with a CA, CMA, or CGA designation. This is a change from last year, when we allowed only CA designations. We wanted to open up the survey to companies that don’t have CAs on board. We received 264 valid responses compared with 129 last year. The increase may be due to the CMA and CGA responses. Also, vendors are beginning to recognize the importance of this survey and have encouraged their customers to complete it. In fact, some of the value-added resellers of accounting and ERP systems also submitted responses. Naturally, we rejected these because of the resellers’ bias...
Our survey includes the following components:
- Number of Responses by System
- Overall Ranking
- Generic Attributes Ratings
- Developer Ratings
- Implementer ratings
- Return on investment
- Planned investments
- Highest Scores