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Business Process Improvement

Many organizations reluctantly put up with inefficient and ineffective systems because they have "bigger fish to fry" and worry about the costs to change their processes and systems. In some cases, there is no choice but in other cases organizations don't know what to do. In both cases, we can help.

New System Required

If you must replace your system, refer to our software selection services which includes a business process review.

Upgrade Preferred

Organizations are justified in worrying about the costs of replacing systems. 180 Systems will assist in documenting the approximate costs and benefits of alternative solutions including tweaking the existing business process as well as upgrading or extending the current system. Our approach includes understanding critical success factors, documenting the "AS-IS" business process, GAP analysis and business case.

The objective of business process is to support an organization’s goals. One way to accomplish this is to identify the organization’s critical success factors. A CSF is what an organization must do well in order to be successful. For example, a distribution company may differentiate itself by offering fast delivery. If the business process supports the CSF, it can be deemed effective. But how effective is another story. We recommend the use of key performance indicators (KPI) to measure the extent CSFs are achieved. For example, the cycle time (the time between order placement and shipment) would be a good KPI for a CSF of fast delivery. The KPI goal is especially important when you are implementing a new system or improving business process. The goal will let you know whether you have been successful and will act as a motivator throughout the process. After all, BPI is not just about technology or systems. The best systems or business processes will fail without motivated people.

AS-IS Business Process

The "AS-IS" business process document can be used in multiple ways including:

  • exposing the strengths and weaknesses of the existing process and system
  • identification of requirements
  • as a source for business case
  • as a script for demonstrations by vendor(s)
  • as a starting point in designing the "TO-BE" business process

We believe you should not build the "to-be" business process without the help of the organization responsible for your ERP or accounting system. Why reinvent the wheel, when your business partner already has a solution or can easily leverage processes already embedded in its system?

GAP Analysis

The Gap analysis will compare requirements to the existing system. The vendor will be asked to provide potential solutions for the more important gaps as well as demonstrate their solutions.

Business Case

A business case is a tool that supports planning and decision-making for both operational and investment decisions. Our business cases include the methods and rationale that were used to quantify benefits and costs. It shows expected profit impact and/or cash flow consequences over a period of time for the various alternatives.

For more information, call Michael Burns at 416-485-2200 or contact us.

 
1enterprise resource planning | 2business intelligence | 3professional services automation
4customer relationship management | 5supply chain management | 6business process improvement | 7corporate performance management
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