CRM Portal

The CRM portal contains recent CRM news and articles, CRM systems and CRM Implementers. Vendors are able to update our site with basic or enhanced information at no charge. The enhanced listings link to a separate web page that includes contact information, number of employees, office locations, classifications and industries supported.

Recent CRM News and Articles

January 1, 2015 from CPA Magazine by Michael Burns – “We all hear the bad news when a vendor is sued over a failed implementation. When this happens, we assume there are many other unhappy customers whose experiences do not get broadcast, because most companies would rather not litigate. But are there also many happy customers? [...]

May 29, 2014 from Computerworld – “Microsoft and Salesforce.com have become corporate buddies, pledging to integrate their flagship products in what they’re calling a “global, strategic partnership.” The agreement calls for Salesforce.com’s CRM (customer-relationship-management) software to be integrated with Microsoft’s Windows OS, Azure cloud computing platform and Office suite, the companies said Thursday…” 180 View [...]

June 2013 from CAmagazine and written by Michael Burns “…Although CRM has been around for some time now, new mobile functionality and social networking are fueling adoption of the technology. In fact, IT research firm Gartner expects CRM to become a top priority for IT spending on enterprise applications, even more so than ERP…”

March 27, 2013 from CIO – “Congratulations on that purchase of a new customer relationship management (CRM) system. Now if only the people on the sales, marketing and customer service teams would use it…” 180 View – The article does provide good tips but misses the elephants in the room when it comes to reasons [...]

June 8, 2012 from BusinessWeek – “…Two-thirds of American consumers use social networking sites, and they’re talking 24/7 about great service and insolent reps, smart branding, and shameless attempts at manipulation. The data (and the power) are increasingly in their hands, which represents a 180-degree pivot from traditional CRM. That has added a whole new [...]

June 2012 from CAmagazine and written by Michael Burns – “…CRM is considered such a hot market that vendors are eagerly pumping R&D dollars into the technology and new vendors are emerging with more features and lower prices. Today the buzz is mostly about mobile CRM, social networks and CRM business intelligence (BI)…”

February 6, 2012 from Newsfactor.com – “Days after Salesforce.com announced the release of a customer service desk for mobile devices, Microsoft has announced that the new service update for its Dynamics CRM will feature the ability to access full functionality on any device. The cloud -based, mobile client service is intended for Windows  Phone 7.5, [...]

Filter

You may filter Systems and Implementers by classifications, tiers, and distribution models. Selection will be automatically updated. [+] Show Filter Options

Classification

  • Contact Management
  • Sales Force Automation
  • Marketing Automation
  • Service Management
  • Call Centre

Tier

  • Tier One
  • Tier Two
  • Tier Three

Distribution Model

  • License Based
  • SaaS

Systems

A CRM provides a central repository for all customer information. CRM also provides functionality to manage customers including contact management, sales force automation, marketing automation and service management. CRM includes not just customer contacts but also any contact whether they be suppliers or referral sources. A better acronym would be XRM.

The products have been segregated by tier based on target customer and price. Within each tier, we have further classified which applications are applicable to the systems as well as the distribution model. See the filter box above to sort for the desired tier, application, and distribution model.

Tier One/Enterprise

  • Customer Revenues > $200M
  • Customer Employees > 500
  • License Fees > $300k
  • Implementation Fees:License Fees > 2:1
  • C2 CRM
  • Everest
  • Maximizer CRM - Enterprise Edition
  • Maximizer CRM Live
  • Microsoft Dynamics CRM
  • NetSuite
  • Netsuite CRM
  • Oracle
  • Pivotal CRM
  • RightNow
  • Salesforce
  • SAP
  • Solve360
  • Zoho CRM

Tier Two/Mid Market

  • Customer Revenues $10M-$200M
  • Customer Employees 50-500
  • License Fees $50k-$300k
  • Implementation Fees:License Fees 1:1-2:1
  • ACT!
  • BizAutomation
  • C2 CRM
  • Coffee Bean Technology System
  • Commence
  • ConcourseSuite
  • CTRL File (CRM)
  • Everest
  • Goldmine
  • Landslide
  • Luxor
  • MANITOU-CRM
  • Maximizer
  • Maximizer CRM - Enterprise Edition
  • Maximizer CRM - Group Edition
  • Maximizer CRM Live
  • Microsoft Dynamics CRM
  • NetSuite
  • Netsuite CRM
  • Oncontact
  • Oracle
  • ORYANOO
  • Pivotal CRM
  • Relavis
  • RightNow
  • Sage SalesLogix
  • SageCRM
  • Salesforce
  • SAP
  • Solve360
  • SugarCRM
  • Tigerpaw CRM+
  • TRAVERSE
  • TRAVERSE
  • Zoho CRM

Tier Three/Entry Level

  • Customer Revenues < $10M
  • Customer Employees < 50
  • License Fees < $50k
  • Implementation Fees:License Fees < 1:1
  • ACT!
  • AppShore CRM
  • BizAutomation
  • Commence
  • ConcourseSuite
  • CTRL File (CRM)
  • Everest
  • Goldmine
  • InfoStreet
  • Infusion
  • Landslide
  • Luxor
  • MANITOU-CRM
  • Maximizer
  • Maximizer CRM - Entrepreneur Edition
  • Maximizer CRM - Group Edition
  • Maximizer CRM - Team Edition
  • Maximizer CRM Live
  • Microsoft Dynamics CRM
  • NetSuite
  • Oncontact
  • Oprius
  • Relavis
  • Sage SalesLogix
  • SageCRM
  • Salesboom
  • Salesforce
  • SugarCRM
  • Tigerpaw CRM+
  • TRAVERSE
  • TRAVERSE
  • Zoho
  • Zoho CRM

Implementers

Systems may be implemented by the developer of the software or by their business partners sometimes called Value Added Resellers.

ACT!

Maximizer CRM - Enterprise Edition

  • e-reporting.ca inc.

Maximizer CRM - Entrepreneur Edition

  • e-reporting.ca inc.

Maximizer CRM - Group Edition

  • e-reporting.ca inc.

Maximizer CRM - Team Edition

  • e-reporting.ca inc.

Maximizer CRM Live

  • e-reporting.ca inc.

Microsoft Dynamics CRM

NetSuite

  • GWA Business Solutions
  • IT-Ration Consulting

Sage SalesLogix

SageCRM

SAP

  • Illumiti