Amanda David is a dynamic and results-driven senior leader with over 24 years of experience leading enterprise-wide digital transformation, IT operations, and client service excellence across diverse industries. Proven track record in delivering full-cycle implementation of business-critical platforms including ERP, HRIS, CRM, and cloud-based applications such as NetSuite, Salesforce, Microsoft 365, and SharePoint. Adept at aligning technology with business strategy, developing high-impact go-to-market and demand generation strategies, and executing large-scale integration initiatives, including M&A transitions. Recognized for building and leading high-performing teams, with direct oversight of global cross-functional units of 30+ and operational management of contact centres with 1,150+ personnel. Exceptional communicator with a history of engaging C-level stakeholders, developing ROI-focused business cases, and driving enterprise-wide adoption of innovative tools and practices. Skilled in strategic planning, product delivery, client retention, compliance, and performance optimization, consistently delivering measurable improvements in efficiency, customer satisfaction, and revenue growth.
