The Statement of Work (SOW) provided by the vendor for an ERP implementation is a critical document. It is the vendor’s way of defining the terms of the engagement and it is understandably used by them to maximize their profitability and to protect themselves when things go wrong. The SOW is not like other contracts that have been vetted by the lawyers many times and very difficult to change. The vendors will negotiate the terms in the SOW, and you need to review it carefully especially with regard to scope and roles and responsibilities. We are going to write a […]
