News & views

I have heard the phrase “resistance to change” so many times over the years that I rarely questioned it. A new system is introduced, people start pushing back, and somewhere in a meeting someone inevitably concludes that we have a change management problem. The diagnosis usually arrives remarkably quickly, followed by familiar prescriptions involving more communication, more training, and perhaps another town hall explaining why everyone should be excited about the transformation. Meanwhile, some of the people actually doing the work are sitting there thinking that enthusiasm is wonderful, but it still takes them twice as long to complete Tuesday’s […]

Read More…

One of the things that has always fascinated me about integration meetings is that you can leave the room feeling surprisingly optimistic while unknowingly creating tomorrow’s problems. Everyone has contributed and every concern has been addressed: the meeting ends on time, action items are assigned, and there is a quiet sense that real progress has been made. If someone had wandered into the room during the last five minutes, they probably would have assumed the integration was in excellent shape. Then, a few months later, people begin asking why the expected value hasn’t materialized. Over the years, I’ve started to […]

Read More…

I have always admired people who restore old homes. Not the television version where someone walks through the front door, knocks down three walls, installs a kitchen the size of a small airport, and declares the house “modernized.” I mean the people who spend hours carefully restoring the original hardwood floors, repairing old stained-glass windows, or bringing century-old brickwork back to life. They understand something that is surprisingly easy to forget. Just because something is old or different doesn’t mean it needs replacing. Sometimes the goal isn’t to make the house look new. Sometimes the goal is to preserve the […]

Read More…

I stumbled across this painting while visiting Halifax and found myself standing in front of it much longer than I expected. For those of who know me, know that I am an art enthusiast who takes great joy in interpreting art as it fits my current situation. In this case, I should probably apologize to the artist because I’m almost certain my interpretation has very little to do with what they intended. Then again, perhaps that’s the beauty of art. We all bring our own experiences with us, and sometimes the painting says more about the person looking at it […]

Read More…

If you ever want to understand an organization, don’t start by reading the project plan. Sit in on the first integration meeting instead. Within twenty minutes you’ll hear Finance talking about synergies, IT talking about systems, Operations talking about continuity, HR talking about people, and Sales talking about customers. It’s the same acquisition, but everyone is describing a different reality. The first few times I experienced this, I assumed people simply needed to communicate more clearly. Surely if everyone sat in the same room long enough, the misunderstandings would disappear and the project would naturally move forward. It seemed like […]

Read More…

Over the years, I have noticed that every major transformation seems to follow the same emotional timeline. It does not matter whether it is an ERP implementation, an acquisition, or another large organizational change. The project usually begins with optimism. People are excited about what is being built, the timeline feels achievable, and every challenge seems manageable because there is still plenty of time to solve it. The kickoff meetings are full of energy, people volunteer ideas, and someone inevitably says, “We’ve got this.” Then, somewhere along the way, the calendar quietly changes everything. The funny part is that the […]

Read More…

Every acquisition seems to end in a familiar way. The major milestones have been completed, the critical systems are working well enough to support the business, and the integration team is finally able to take a breath. After months of navigating difficult decisions, competing priorities, and the inevitable surprises that accompany every acquisition, there is a sense that the hardest part is finally over. It is usually at that point that someone suggests holding a lessons learned meeting before everyone disappears back into their day jobs. I have attended many of those meetings over the years, and they are almost […]

Read More…