ERP Diagnostic
An ERP Diagnostic is a health check on your ERP system, that is starting to show its age or something unusual has surfaced that needs investigating.
What is an ERP Diagnostic?
The ERP Diagnostic is a quick check on the health of your ERP system. It’s like going to the Dr for a health check. You want to make sure that things are working appropriately and there are no underlying issues that could cause major disruptions.
Why do it?
There are situations when this is a good idea including:
- You are about to purchase a company and want to know about the ERP system. This is an ideal service for private equity firms.
- You have heard complaints and rumours and want to know if there is anything to worry about.
- You are about to add a lot more users on the system.
- You are considering adding a lot more functionality to the system.
Our ERP Diagnostic Methodology
Kickoff
We meet with the management group to:
- Determine whether system is allowing the company to achieve its objectives.
- Assess the strengths and weaknesses of the current EP system.
Survey
We conduct a survey across all users of the system to evaluate the perception of employees regarding the state of health of the ERP system. The survey is anonymous allowing employees to speak their minds and we will tabulate the results.
Evaluate Underlying Technology
The underlying tools supporting the system will be evaluated including software development kits, the database, integration/api’s, monitoring tools, security and customization.
Evaluate Support
Evaluate whether the vendor has provided timely and appropriate support when needed.
Prepare ERP Diagnostic Report
We will prepare a report that summarizes our findings and will discuss it with the patient.
Cost
The ERP diagnostic can be completed in 1-2 days depending on the size of the company. Although it won’t be covered by any health plan, it’s a relatively inexpensive way to sleep at night.
Frequently Asked Questions
What is an ERP diagnostic?
An ERP diagnostic is a health check on an ERP system. It checks whether the system helps the company meet its objectives, where it is strong or weak, and whether the technology and vendor support are sound. It suits systems that are aging or where something unusual has come up.
What does an ERP diagnostic cover?
It covers the system’s strengths and weaknesses against company objectives, employee views of the system gathered through an anonymous survey of all users, the underlying technology (software development kits, database, integrations and APIs, monitoring tools, security and customization), and whether the vendor gave timely and appropriate support.
How long does an ERP diagnostic take?
An ERP diagnostic can be completed in one to two days, depending on the size of the company.
When should a company do an ERP diagnostic?
Four situations fit: before acquiring a company, when complaints or rumours suggest a problem, before adding many more users, and before adding significant new functionality.
Why do private equity firms use an ERP diagnostic?
Before an acquisition, a diagnostic shows whether the target’s ERP supports its objectives or will need investment. A diagnostic takes one to two days, which suits the timing of due diligence.
What are the steps of an ERP diagnostic?
There are five steps: kickoff with management, an anonymous user survey, an evaluation of the underlying technology, an evaluation of vendor support, and a written report that is discussed with the client.
What happens after the ERP diagnostic?
The client receives a report summarizing the findings and discusses it with 180 Systems. The result often leads to ERP optimization or, if replacement is justified, to ERP software selection.
How much does an ERP diagnostic cost?
A diagnostic takes one to two days. Contact 180 Systems for a quote based on the size of the company.