Our People
Although we focus our services on leveraging technology to improve business processes and to help organizations achieve their objectives, we know that it’s the people that make the biggest difference and not the technology. Thankfully 180 Systems have the following people available to work with our clients.
Michael Burns is both the founder and president of 180 Systems. Prior to 180 Systems, Michael was the partner in charge of the IT practice of a CPA firm in Toronto and was also the director of the Canadian mid-market consulting practice of a big four accounting firm.
Michael has provided consulting services to a wide variety of industries including financial, manufacturing, distribution, retail, professional services, real estate, health care, financial services and not-for-profit organizations. Michael has also developed software for many companies including Minicom Data Corporation (Financial and Real Estate), Eminex Corporation (Working Paper and Fixed Assets), and The Faculty of Management Studies at UofT (Student Administration).
Michael is a Chartered Accountant, a member of the Institute of Chartered Accountants of Ontario, and is certified as a PMP (Project Manager Professional). Michael was a regular contributor to CAmagazine on IT related subjects, chaired the CICA’s technology conference, and has spoken at various other conferences including the Financial Technology Show, BI / ERP Conference, CICA Computer Conference and Project World. He was also a part-time professor at University of Toronto and Toronto Metropolitan University (formerly Ryerson University), providing instruction in Business Process Design, ERP Solutions, Configuring and Implementing ERP Apps, and Management Information Systems.
Alex Miles has 10+ years of experience in Advisory Consulting, ERP Implementation, Emerging Technologies, and Change Management. He has a passion for solving business problems with technology and has worked with companies across Canada, within the United States, and in Europe leading their digital transformations. In addition to his MBA, Alex also has a B.Eng. in Materials Engineering specializing in nanomaterials and a B.A. in Economics all from McMaster University.
Rishi has several years of experience leading CPQ, CRM, and ERP software initiatives as a project manager across a broad range of industries. His experience includes full project lifecycles, coordinating cross functional teams, overseeing vendor delivery, and maintaining control over scope, schedule, budget, and risk. He has worked with international organizations across the United States, Canada, Europe, and Asia, supporting both enterprise and mid market implementations. Rishi holds an MBA from the Goodman School of Business at Brock University.
Alice Mai brings over 15 years of experience in business strategy, management consulting, and technology-driven transformation, with a background spanning multinational corporations, high-growth technology companies, and entrepreneurship. At 180 Systems, Alice helps organizations bridge business strategy and technology to improve operational performance, optimize business processes, and drive data-driven decision-making. Her expertise includes business transformation, strategic planning, business analytics, and AI adoption.
Alice is a Microsoft Certified Trainer and holds an MBA from McMaster University’s DeGroote School of Business, graduating on the Dean’s List. She is also an Industry Lecturer at the International School of Business, University of Economics Ho Chi Minh City, teaching Business Analytics, AI Applications, and Management. She combines strategic thinking, analytical expertise, and practical business experience to help organizations turn technology investments into measurable business value.
Nelofer Dawer is a project manager with a proven track record of leading successful ERP and CRM implementations across industries including manufacturing, private equity, retail, and professional services. Nelofer specializes in transforming complex projects into streamlined operations through meticulous planning, risk management, and change facilitation. Nelofer’s leadership extends beyond technical expertise; she excels in fostering collaboration among cross-functional teams, delivering exceptional client satisfaction, and driving business growth. Equipped with a Bachelor of Honours in Business Technology Management (BBTM), Nelofer combines strategic business insights with hands-on technical skills.
Jeremy brings over a decade of experience in ERP implementation, solution consulting and enterprise software strategy to the 180 Systems team. Jeremy has worked with apparel wholesalers, distributors and retailers to streamline operations and drive transformation through tailored technology solutions. Leveraging his MBA, Jeremy’s focus is on facilitating organizations’ optimization of business processes and implementation of systems that support scalable, long-term growth.
Amanda David is a senior technology and transformation leader with 24+ years of experience delivering enterprise-wide digital transformation, complex integrations, and post-merger execution across multiple industries. She specializes in translating deal strategy into operational reality, with a focus on protecting value through disciplined integration of people, process, and technology.
Her background spans full-cycle implementation and integration of business-critical platforms including ERP, HRIS, CRM, and cloud ecosystems such as NetSuite, Salesforce, Microsoft 365, and SharePoint. She has led large-scale M&A transitions, aligning systems, operating models, and teams to ensure business continuity at close and accelerate value realization post-deal.
Focus Areas: M&A Integration and Execution; Post-Merger Value Realization; Digital Transformation; Enterprise Systems Strategy; Change and Program Leadership; Operating Model Design; Business Process Optimization
