Scheduling in field service always starts with good intentions. Somewhere, usually the night before, a clean, logical schedule exists. It has neat time slots, sensible travel paths, and a comforting sense of order. Then the day begins, and scheduling immediately reminds everyone that it has a personality of its own. On paper, scheduling looks like a math problem. In real life, it behaves more like a relationship. It is emotional. It is unpredictable. And it has a habit of going off-plan the moment you stop paying attention. The first misunderstanding usually happens around availability. A technician appears free on the […]