Michael had very good insights on our process and provided management with an independent voice and organizational help on meeting deadlines and that was very helpful. I also think his reports were done very well. They were very thorough, even though it was a difficult time with Hurricane Irma. Conditions made it really hard but he still did a great job. It was very valuable that he and I were able to talk on the side, as I was mulling over ideas of delaying some of the implementation at the time and he agreed with my take. I was afraid that it would be too much for the team to manage, and having Michael there on the side really helped. It turned out to be a good decision.
Michael helped in our System Selection. He was excellent. Michael provided a high level of expertise in the various software systems, and helped us sort out our requirements. He was very personable, and his billing rates were reasonable and appropriate, compared to the big consulting firms.
Michael helped us to do a Gap Analysis and a Process Review with review of some System alternatives. He is an extremely strong professional to work with, I only have good things to say. Michael is extremely knowledgeable, especially in ERP systems, and really knows about Business Process as well.
Michael was excellent. He kept us focussed, analyzed our situation and guided us through the process. He attended all the demonstrations and took notes so we could stay focussed on the demonstrations. He summarized the notes and sent them back to us quickly. When called with a question he was very responsive and would always get back to us in a timely manner.
Michael set up the process for determining our requirements with templates he had developed, and he would look over our shoulder and make sure we didn't get into trouble. That was his main role, and that's exactly what we wanted. All of these templates were an added bonus. We're happy with the process that went on and with our decision. Perhaps Michael could still play a role during the implementation, as a high level advisor to the project management team, maybe check in every week to ensure they are not forgetting something, or getting off track. We're in good shape having chosen our vendor and we would certainly consider using Michael again.
180 Systems is very professional, and they have provided excellent advice. We would not have been able to select the systems effectively without their help. We had a lot more confidence because of the process they went through with us. It made us rethink the approach to selecting software, and this was far better than what we had originally thought.