You naturally want to minimize risks and avoid cost overruns before signing a long-term contract for a new ERP system. Your prospective vendor also wants to minimize risk, but is usually not able to do more than give an implementation estimate based ...
Reference Checks
A Reference Check is a must for any software selection. It's easy to do and you could be very surprised at the results Why You may think that there’s no point in doing a reference call as the references are coming from the vendor. You’re probab...
Business Process Improvement (BPI)
In the past, BPI was called Business Process Re-engineering (BPR), which many people think is a euphemism for layoffs. BPR was also supposed to involve radical change. Today, you hear less about BPR and more about BPI because BPR has bad connotations...
Change Management
Change management is critical to the success of any project and especially to the implementation of a new system. Are employees resistant to change? There is a widely held view that employees are inherently resistant to change. I disagree. Employee...
System Implementation
You have probably heard horror stories about system implementations, especially related to ERP (Enterprise Resource Planning). Selecting the right system is no guarantee of a successful implementation. Consider doing the following: Business Case Fou...
Business Case
The problem with busines cases are usually not the calculations but in the underlying assumptions. There is also the lack of independence factor that will find a way to make the models and statistics work in a favourable way. What is included in a b...
Total Cost of Ownership
Total Cost of Ownership (TCO) TCO is a very good way to evaluate the costs related to a new system. You need to include not just the software license costs, but also all the other direct and indirect costs. Sometimes vendors will give a low-ball cos...
Requirements Analysis
Requirements Analysis This article was published in the CAmagazine in July 2010. Problem Before replacing any system, you need to document your requirements. Obvious, right? You just have to talk to the people working with the existing system and ...
Business Process Review
Definition of Business Process Business Process is defined a collection of interrelated work tasks, initiated in response to an event that achieves a specific result for the customer of the process. A business process often spans departments – it ...
Top 10 System Implementation Mistakes
Top 10 implementation mistakes The software purchase process is riddled with pitfalls. But don’t expect implementation to be any easier. Here are the 10 top slip ups you can make. This article was published in the CAmagazine in February 2008. 1. ...
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