Business Process Review (BPR)
Business processes evolve with the best of intentions but are often inefficient and ineffective. We offer independent business process analysis by performing a business process review.
There are many reasons for sub-optimal business processes which include:
- One department may be optimized at the expense of another
- Lack of time to focus on improving business process
- Lack of recognition of the extent of the problem
- Lack of training
- People involved use the best tool they have at their disposal which is usually excel to fix problems
- Inadequate infrastructure
- Overly bureaucratic processes
- Lack of motivation
Efficiency And Effectiveness
Efficiency is about doing things right with the least amount of resources and effectiveness is about doing the right things. Doing the right things is often defined by an organization’s critical success factors, defined as what must be done in order for an organization to be successful.
The people in the trenches doing the day-to-day work are interviewed to describe their process in a day-in-the-life fashion. These people are often described as subject matter experts (SMEs). It’s not good enough that they just describe the process. They also need to show how they do it and describe any problems with the existing process. Each problem should be considered an opportunity for business process improvement.
Business Process Report
The report includes the following components:
- High-level process map using the swimlane approach
- Narrative of each step in the process
- Problems related to the steps in the process
- Type of problem
- Impact of the problem
- System requirements (if replacement or enhancement of the system is under consideration). The requirements are based on maintaining the existing processes that are needed as well as requirements to overcome the problems.
- Reference to any documents or screens that were used to describe the process
When we are complete, we get the SMEs to update their section of the BPR with their feedback.
The BPR can be used in multiple ways including:
- Exposing the strengths and weaknesses of the existing process and system
- Identification of requirements
- As a source for a business case. The elimination of problems can be transformed into tangible or intangible benefits.
- As a starting point in designing the “TO-BE” business process