Michael set up the process for determining our requirements with templates he had developed, and he would look over our shoulder and make sure we didn’t get into trouble. That was his main role, and that’s exactly what we wanted. All of these templates were an added bonus. We’re happy with the process that went on and with our decision. Perhaps Michael could still play a role during the implementation, as a high level advisor to the project management team, maybe check in every week to ensure they are not forgetting something, or getting off track. We’re in good shape having chosen our vendor and we would certainly consider using Michael again.
