180 Systems is very professional, very competent, and we have nothing but great things to say. In fact if anything, I remember Michael suggesting using Pat for implementation support during the system selection phase. We eventually did follow his recommendation, and perhaps should have listened to Michael a little more from the early days. We were doing our own implementation, then we encountered methodology problems, and we felt we were losing it a little. Michael reminded me that Pat was available, so Pat came on board to do a health check, interview team members, provide documentation, and give executives a list of gaps and recommendations. At that point we convinced Pat to stay with us and continue to be engaged, “owning” the project on a part time basis. With her assistance and leadership we’ve been able to get back on track, largely thanks to Pat.
