Successful ERP Implementations: Fact or Fiction

2011 from ProjectTimes – “…What is a successful ERP Implementation and how do we measure whether it was successful or not…”

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180 View – The article brings up a great subject but misses the mark in how to define success. The article discusses success in terms of scope, timing, budget with the bottom line that the client is pleased. Clearly all of these are important but we think not enough. We believe that the project should start with a definition of critical success factors (what an organization must do well in order to be successful) and the measurements of success or Key Performance Indicators (KPIs) in attaining CSFs. There should be KPI goals for an ERP implementation, and only when these are met is it time to break out the champagne.