There are two kinds of project teams. The ones who swear, “We’ll never do that again,” and then do exactly that again. The ones who run lessons learned and actually change how they work. Only one of these teams finishes with fewer scars and more cake. Lessons learned are the unglamorous secret sauce of project management. They are part detective work, part therapy, part continuous improvement. And yes, they can be funny, because if we cannot laugh at the time we deployed to production on a Friday, we might cry. The serious bit: what lessons learned actually do 1) […]